# Customer Success

## Customer Success Stories

### Field Calls Were Eating This Builder's Day Until He Centralized Everything in One Place
When job site calls were taking over Jon Powell’s day, he knew his team needed a better way to stay aligned. By centralizing specs, drawings, and updates in Digs, JD Powell Construction cut down on rework, saved 20+ calls a week, and sped up custom builds—all without sacrificing quality. Now, from field crews to clients, everyone works off the same page.

### Homebuilding Without the Headache
Richard Miller Custom Homes uses Digs to streamline communication, reduce rework, and save hours per project—all while maintaining a high-touch, hands-on approach. With real-time plan markups, instant answers via AskDigs, and seamless file sharing, Richard keeps his projects moving without the chaos. The result is a smoother experience for both clients and subs—and a major edge in a competitive market.

### How Rogue Builders Uses Digs to Turn Client Anxiety into Confidence
Rogue Builders, led by husband-and-wife team Derek and Stacee Connelly, adopted Digs to streamline communication and deliver a more organized, transparent experience for their remodeling clients. By centralizing selections, updates, and comments, they’ve saved hours each week and reduced costly errors. Clients now feel more confident and involved, leading to stronger trust and more referrals.

### “You Made This Easy”: The Phrase This Builder Keeps Hearing (And How You Can Too)
Builder Chris Williams kept hearing the same thing from clients: “You made this easy.” By using Digs as a centralized, visual hub for plans, specs, and real-time decisions, his team cut down on rework, saved 40–50 hours per project, and boosted client confidence. Now, Digs is part of his process — from first sales meeting to final handoff.

### Case Study: Streamlining Interior Design Projects with Digs
Shannon Ponciano, CEO of House of Ponce, transformed her interior design business with Digs, streamlining communication and project management for her high-end custom design projects. By centralizing documentation and using the AI-powered AskDigs feature, her team saved hours each week, reduced costly errors, and improved collaboration across clients, contractors, and vendors. With Digs, House of Ponce achieved higher productivity, fewer delays, and greater client satisfaction.

### Fewer Site Visits, Faster Builds
How Moser Homes saves valuable time and prevents costly rework with the help of AI-powered software.

### How MassaRossa Luxury Homes Stopped Bending Software to Fit Their Pre-Construction Needs
One of the first things clients look for when seeking a custom home builder is experience, knowledge, and a good reputation. Nathan and Emoly Walters, the President and Realtor behind MassaRossa Luxury Homes in Edmond, Oklahoma, have all three of those traits in spades.

### Vancouver-based Community Builder Cascade West Differentiates with Digs
Cascade West, a luxury community home builder, has stood out among other construction companies in Clark County, constructing high-quality custom homes throughout Vancouver's expansion. Their success in remaining one of the top builders in the area lies in their commitment to tailoring each build to the specific needs of their clients rather than simply focusing on constructing the largest and most expensive houses.

### Longo Custom Builders’ Journey to Enhancing the Customer Experience
Building a custom home can oftentimes feel intimidating to homeowners. For custom builders, this becomes a challenge in guiding prospective home buyers to feel less overwhelmed and more confident whether they are building their first or dream home. See how Vincent Longo Custom Builder establishes itself among the elite and acts as a model for other builders looking to improve their revenue and glide through the pre-construction phase of their projects.